Investing in People, Advancing Mission: Lessons from a Thriving Workforce
At Methodist Healthcare Ministries of South Texas, Inc. (MHM), listening, learning, and partnering with communities is essential in the development of thriving people, and thriving places. However, MHM recognizes that to fulfill this commitment, it must extend this same approach to its caring servant team members.
The organization’s Thriving Workforce initiative is a comprehensive approach to employee engagement that recognizes team members as the foundation of organizational success. Guided by a cross-functional taskforce, the initiative brings together diverse perspectives from across the organization to ensure workforce needs are heard and addressed.
In November 2026, MHM’s Thriving Workforce earned global recognition from the International Best Practice Competition (IBPC), receiving both a Category Award and a prestigious 6-Star Best Practice designation. Organized by the Centre for Organisational Excellence Research (COER) and BPIR.com, the IBPC is a global competition that brings together organizations committed to operational and managerial excellence.
MHM’s recognition reflects a broader realization emerging across industries: when team members thrive, organizations thrive; but what does it take to build a workforce where employees feel engaged and supported?
Turning Employee Voice into Organizational Insight:

The voice of team members is essential to organizational success. When employees feel heard and supported, a deeper understanding of what they need to grow, succeed, and remain engaged is created. However, surveys only reveal part of the story.

In March 2026, the Thriving Workforce initiative received national attention with a Baldrige Best Practice Spotlight. The prestigious honor recognizes innovative and impactful practices shown by top-performing Baldrige applicants. A delegation of MHM team members traveled to Baltimore, Maryland for the annual Quest for Excellence conference where they had the opportunity to learn and exchange best practices with fellow Baldrige recipients.
Mike Cevera, director of Human Resources at MHM, shared continuous improvement happens when team members feel they are met with understanding and support, “Employees have to trust us enough to share what is happening in their lives so we can better understand their needs and determine what support will be most beneficial.” MHM combines several avenues for team members to share feedback, including:

These areas can lead to a deeper understanding of workforce needs, challenges, and opportunities, with trust serving as the foundation for a workplace culture where employees can thrive and, in turn, help the organization achieve its mission and impact.
From Feedback to Collaborative Action:

Creating a thriving workforce is a shared responsibility that should include various perspectives across different departments and levels of the organization. To ensure cross-function inclusivity, MHM created a Thriving Workforce Taskforce made up of diverse voices, each with unique insights and expertise that contribute to turning employee feedback into meaningful action.

The taskforce continuously listens, identifies emerging needs, and develops recommendations that help strengthen employee experience. Using Six Lean Sigma Principles, this approach recognizes that a thriving workforce is built through ongoing learning and improvement. As a result, MHM introduced initiatives that support financial well-being, professional development, work-life integration, and family support, including enhanced leave benefits, leadership development opportunities, student loan repayment assistance, financial wellness resources, and an emergency relief program. Together, these efforts demonstrate how organizations can transform employee voices into strategies that improve both workforce quality and organizational performance.
Diane Rodriguez, Sr. Talent Management Business Partner at MHM, and member of the taskforce. Rodgriguez explains the value of collaboration, “As a member of the Thriving Workforce Taskforce here at Methodist Healthcare Ministries, I learned that effective strategy cannot be developed in isolation. I believe the key to turning employee voice into sustainable organizational change is building trust through meaningful engagement, transparency, and action. Through the taskforce, we saw the value of engaging team members, listening to diverse perspectives, and incorporating those insights into organizational decisions.

Investing in People, Advancing Mission:

Meaningful workforce engagement starts at the top. It requires commitment from the Board of Directors, the CEO, and senior leadership, with workforce embedded into organizational priorities and strategic initiatives.
Oanh Maroney-Omitade, chief administrative officer at MHM shares, “Organizations have a responsibility not only to listen to their employees, but to act on what they hear. Methodist Healthcare Ministries recognizes that continuous improvement is never a destination. It is an ongoing journey of learning, listening, and adapting. When the right voices are included in the conversation, organizations can build stronger cultures, more effective processes, and workplaces where people can truly thrive.”
Jaime Wesolowski, President & CEO at MHM emphasizes the importance of prioritizing team members at all levels of the organization, “At Methodist Healthcare Ministries, we understand that our mission is only as strong as the people who carry it forward. Serving humanity to honor God requires creating an environment where caring servant team members feel supported, valued, and empowered to thrive. By listening to our workforce and responding with meaningful action, we strengthen our culture, advance our mission, and enhance our ability to serve communities across South Texas.”

Building a thriving workforce requires more than good intentions. It demands trust, continuous listening, and a commitment to turning employee feedback into meaningful action. MHM’s Thriving Workforce initiative demonstrates that when organizations invest in the prosperity of their people, they strengthen their culture, enhance performance, and expand their ability to fulfill their mission.
Lasting community impact begins with a commitment to employee well-being. When organizations treat their people as a strategic priority, they strengthen their ability to create meaningful change. By continuing to listen, learn, and adapt, MHM remains committed to creating an environment where caring servant team members can thrive, strengthening the communities they serve across South Texas.











































