Our Story
MHM began its Excellence Journey a decade ago, beginning with exploring the Baldrige Excellence Framework. We quickly realized we needed more time for internal alignment around the framework. It was not until the development of our ‘20/20 Vision’ strategic plan that our Excellence Journey came into focus through our objective to ‘Transform Internal Processes and Culture.’
Beginning by appointing a Vice President in 2021 and then building out an Organizational Excellence department, MHM invested in increasing its own capacity for excellence. Next came applications and site visits with the Quality Texas Foundation (QTF). Those culminated with MHM receiving the 2023 Achievement Award, and the 2024 Texas Governor’s Award for Performance Excellence—along with lots of invaluable feedback propelling critical improvements to our other strategic objectives of ‘Strengthen Communities’ and ‘Impact Systemic Change.’
Building on our learning through QTF, we accelerated our journey through an application for the Malcom Baldrige National Quality Award, where we were honored to be named a finalist and awarded a Best Practice Spotlight for our Thriving Workforce Initiative.
Looking ahead, we remain more committed than ever to continuously improving so that we can serve our communities with our highest levels of care and partnership.
Who We Serve & How We Thrive
Serving Diverse Customers & Supporting a Thriving Workforce with Excellence
A Roadmap to Excellence
These milestones laid the foundation for MHM’s 2025 Baldrige Award application, which has now placed the organization among the nation’s top performers in organizational excellence.
2016
Baldrige Framework Introduced to MHM Board of Directors
The Baldrige Excellence Framework is introduced to MHM's Board of Directors as a systems approach to improve organizational performance.
Read More Read Less2020
20/20 Strategic Vision Launched
MHM Board of Directors approves new 20/20 Strategic plan: building upon the organization’s work from the past two decades. The plan allows MHM to look at new innovative ways of accomplishing its overall goals; including community impact with a special focus on social determinants of health.
Read More Read Less2021
Methodist Healthcare Ministries appoints Oanh Maroney‑Omitade as Vice President of Organizational Excellence
A 20‑year MHM veteran, Maroney‑Omitade is tasked with advancing a strategic roadmap, integrating systems across the organization, and leading equity, diversity & inclusion efforts to support long‑term transformation. She leads the newly formed Organizational Excellence (OE) department, focused on strengthening organizational systems and implementing MHM’s equity, diversity, and inclusion strategy.
Read More Read Less2022
MHM Applies for Texas Award for Performance Excellence (TAPE)
MHM's submits TAPE application and receives a site evaluation from the Quality Texas Foundation Regional Program (QTFRP), which recognizes the most outstanding organizations regarding best business practices following the National Malcolm Baldrige Criteria for Performance Excellence. The organization is later recognized with the Achievement Award.
Read More Read Less2023
Quality Texas Foundation Site Evaluation
MHM receives a formal site visit from the Quality Texas Foundation Regional Program (QTFRP), which recognizes the most outstanding organizations regarding best business practices following the National Malcolm Baldrige Criteria for Performance Excellence. Following the visit, MHM earns the Governor’s Texas Award for Performance Excellence (TAPE).
Read More Read Less2024
MHM Receives 2024 Governor’s TAPE Award
The award is the highest level of achievement regarding best practices for participating organizations MHM is recognized for its leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, and operations focus and result.
Read More Read Less2025
Baldrige Site Visit
MHM is selected as a 2025 Baldrige Finalist, prompting an in‑person site visit from the Baldrige Examiner team. Examiners tour MHM offices and health centers and learn about multiple dimensions of the organization, including MHM's workforce, customers and markets, and community relationships.
Read More Read Less2026
Methodist Healthcare Ministries Recognized as Malcolm Baldrige National Quality Award Finalist and Selected for Best Practice Spotlight
MHM is named a finalist for the 2025 Malcolm Baldrige National Quality Award, one of only six organizations nationwide to advance to the award’s final phase. MHM also receives a Baldrige Best Practice Spotlight for its Thriving Workforce strategy, recognized for its innovative, high‑impact approach to strengthening culture, elevating employee engagement, and improving retention through intentional listening, responsive policies, and authentic support for every “Caring Servant” team member.
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