A coordinated approach to patient-centered research and evaluation

In 2015, Methodist Healthcare Ministries was awarded the Eugene Washington Patient-Centered Outcomes Research Institute Engagement Award to implement the Advancing Health in South Texas Engagement Series. The award gave Methodist Healthcare Ministries the opportunity to develop a coordinated approach to patient-centered research and evaluation in the hopes to create a framework to guide patient participation. We understand the importance of trust in any relationship, but especially between patient and provider. The intention of the series, among others, was to increase patient trust and engagement.

The series was comprised of several engagement sessions, which included community focus groups ("What Matters to You?"); university systems and academic institutions ("Knowledge Sharing Champions"); managed care organizations ("Engaging Health Payers"); town halls with consumers, stakeholders, academic institutions, health groups, health care providers, and payers ("Engaging the Community Voice"); and small group discussions with the town hall stakeholder audience ("Building the Patient-Centered Partnership").

The series attempted to identify and adopt multi-sector strategies based on differentiated but aligned activities through a common research framework by identifying cross-cutting themes in each group. In total, more than 300 residents, stakeholders, and community partners participated.

The comprehensive report and executive summary will provide you with a full look at the series. Highlights include:

  • Key findings for each stakeholder session;
  • Top dissemination, communication, and collaboration strategy recommendations;
  • A synthesis of cross cutting themes by geographic location; and
  • A framework of suggested topics and indicator criteria for future community collaborations.

All reports can be found on our website at www.mhm.org/library/south-texas-engagement-series.

We appreciate every community member, partner, and agency that helped make this initiative a success, and ask you to continue to engage with us.

Coffee with Cassandra: Rural health barriers to Get FIT

Before you start your workday, enjoy your morning coffee with brew from Methodist Healthcare Ministries. This is your daily dose of stories that speak to the heart of our organization, paired with your favorite cup of joe!

Living in a big city has a lot of advantages like short drives to parks, shopping and more. But for families in rural communities enjoying a park or accessing health care can mean long drives far from home. Rural living can be nice, but it can create barriers to care.

During my interview with Christian Umana, Family Wellness Programs Coordinator, I discovered why the Get FIT program is so vital to lives of nearly 400 children living in rural South Texas.

Funded Partner Spotlight: Triple H Equitherapy

Founded 22 years ago, Triple H Equitherapy, a therapeutic riding center, offers people of all ages and with any kind of special need a place to work with horses to experience health and healing. Methodist Healthcare Ministries has proudly supported Triple H Equitherapy since 1996 through funding for their psychotherapy programs.

Triple H Equitherapy uses an innovative approach to provide behavioral health treatment for children and veterans that have gone through caustic and traumatic life experiences. Treatment focuses on relationship building with horses as part of a traditional therapeutic plan, helping clients overcome trauma and improve their mental health. Healing relationships with their horses empower clients to develop life skills that help them relate to themselves and the world around them in healthy and sometimes joyful ways.

“The most exciting thing that I’ve noticed about the horses is that they work with folks in an unconditionally, excepting and loving way,” said Ginger Eways, executive director at Triple H Equitherapy. “When you put anyone in an environment of unconditional love and acceptance, good things are going to happen.”

Learn more about grant-making at Methodist Healthcare Ministries. To learn more about Triple H Equitherapy, visit http://www.triple-h.org/.

What is a Wesley Nurse? A look at the specialty of faith community nursing.

This year, we’re celebrating the 20th anniversary of our Wesley Nurse program, a faith community nursing program that provides holistic care – body, mind and spirit – through education, health promotion and facilitation of community resources.

While we have an extensive outreach program throughout 74 counties in South Texas, some may wonder what being a Wesley Nurse is all about. Simply put, Wesley Nurses help individuals and communities improve their health and wellness through self-empowerment and access to health care resources and information.

Before talking more about faith community nursing and Wesley Nurses, let’s talk about registered nurses in general. Most of us have had contact with an RN at some point in our lives, whether through the illness of a loved one, our own health care needs or at school. You may have seen your registered nurse removing or replacing a medical device, setting the rate on an IV pump, teaching topics such as nutrition, asking a lot of invasive questions or checking your blood pressure. An RN differs from other types of health care professionals in that they may practice independently of other health care providers, or in collaboration with them. As such, many situations call for a team approach. Respect for human dignity and a primary commitment to the patient (or community of patients) are the basis for all nursing actions, in addition to promoting health, and advocating for and protecting the rights, health and safety of patients. According to the American Nurses Association, RNs are collaborators, ethicists, agents of social justice and accountable for their own actions. RNs observe, identify, name a problem or risk, and then reduce suffering; this is followed by observing the response and carefully adjusting or repeating the process until the goal is reached. An RN’s restorative work is not simply limited to physical well-being, but at its best, also encompasses care for the emotional, social and spiritual care of the patient and their loved ones.

Within registered nursing there are subspecialties. Each requires specialized education and training, such as residencies or mentoring after becoming licensed. One of those subspecialties is faith community nursing. Faith Community Nursing draws its heritage from the roots of nursing, which evolved from the early church and the concept of Shalom, which is wholeness, completeness, contentment and peace. Faith community nurses differ from clinical specialties (e.g. trauma nursing, surgical nursing, home health nursing) in that their focus is on intentional nurturing of the patient’s spirit. As a faith community nurse, I work within a community to prevent illness and promote practices that lead to the best health. With my patients, I carry out practices such as active listening, counsel, prayer, presence, advocacy, referral and education.

Within the faith community nursing specialty, a group of more than 80 nurses, belonging to Methodist Healthcare Ministries are referred to as Wesley Nurses. We provide care to uninsured and at-risk individuals and are knowledgeable in professional nursing and spiritual care. Wesley Nurses document what takes place in the lives of their patients, track outcomes carefully, plan programs to address the education needs of a population, and develop relationships with people in the community. After my roles in emergency, home health and management settings, I am pleased to have been led to this calling. I’m currently working on donating diapers to assist Helping Hands, inviting the community to a back-to-school event, delivering meals to families over the summer, arranging for patient transportation to doctor appointments and writing cards to/visiting people who feel isolated. As a Wesley Nurse, I’m challenged to use all of what I have learned as an RN and as a follower of Christ.

Amy Roedl, RN, is a Wesley Nurse with Methodist Healthcare Ministries of South Texas, Inc. Methodist Healthcare Ministries' Wesley Nurse program is a faith-based, holistic health and wellness program committed to serving the least served through education, health promotion and collaboration with individual and community in achieving improved wellness through self-empowerment. To learn more, visit www.mhm.org or contact Amy at aroedl@mhm.org.

Methodist Healthcare Ministries launches nationwide search for new chief executive officer

Methodist Healthcare Ministries of South Texas, Inc. – a private, faith-based not-for-profit dedicated to creating access to care for uninsured and low-income families with headquarters in Bexar County and programs in 74 South Texas counties – has selected Korn Ferry, a preeminent global people and organizational advisory firm, to lead its search for a new chief executive officer. The selection of Korn Ferry follows the current and first-ever CEO’s announcement in June of his plans to retire after more than two decades of service.

Methodist Healthcare Ministries, in partnership with HCA Healthcare – one of the nation’s leading providers of healthcare services, comprising 172 hospitals and 119 freestanding surgery centers in 20 states and the United Kingdom – together own the San Antonio-based Methodist Healthcare System. As the local co-owner of the Methodist Healthcare System, Methodist Healthcare Ministries’ mission is two-fold: “Serving Humanity to Honor God,” by improving the physical, mental, and spiritual health of the least served in the Rio Texas Conference area of The United Methodist Church, and ensuring the Methodist Healthcare System continues to be a benefit to the community by providing quality care to all and charitable care when needed. It’s co-ownership of the Methodist Healthcare System also provides revenue to Methodist Healthcare Ministries for its programs and services.

“Our partnership with HCA makes Methodist Healthcare Ministries a unique business model as does the programs and services we offer. In addition to operating primary care clinics, Methodist Healthcare Ministries is one of the largest, private funding sources for unfunded patients in South Texas, and is a respected state health policy thought-leader and advocate,” explained George Ricks, who serves as the chair of the Methodist Healthcare Ministries board of directors. “We know Korn Ferry, which is a proven industry leader on a global level, is up to the task of attracting the unique blend of vision, innovation, expertise and experience we need to ensure our continued growth and success in all we do.”

The Korn Ferry team in Texas, which includes offices in Dallas and Houston, will conduct the nationwide search.

“We at Methodist Healthcare Ministries feel confident that our organization, and community, will best be served by working with the Korn Ferry team,” expressed Ricks. “We look forward to welcoming the next generation of leadership to the organization.”

 

What I learned from my internship at Methodist Healthcare Ministries

Having recently graduated from high school, I embarked on a new journey working as an intern with Methodist Healthcare Ministries through SA Works, an internship program that connects students with some of the top companies in San Antonio. I had the honor of working with the human resources department and experience what it is like working alongside professionals. As soon as I was hired, I realized joining Methodist Healthcare Ministries would help me evolve my skills, and prepare me for entering the workforce.

On the first day of my internship, I was given a list of goals. My biggest assignment was to gather video footage that would be used to create a video that highlighted the SA Works program at Methodist Healthcare Ministries. I was tasked to record interviews of all 11 interns detailing their internship experience. It was the first time a video of the sort was created for Methodist Healthcare Ministries. I interviewed the interns, recorded the footage and also took pictures of the interns working. There was so much to learn. Throughout the project, I gained more and more experience and understood key points of human resources, such as employee relations, scheduling, organization skills, interviewing and interpersonal skills.

During my first week, I created an eight-week schedule to help me better my time management skills. I set reminders, coordinated schedules, set up meetings and scheduled interviews.

We attended professional development workshops about twice a week. They were a great way to interact with the other interns. The workshops offered fundamental learning about leadership, our community and teamwork. One of the workshops, “Leadership 101,” went over key traits of being a leader. We began by reading quotes from notable leaders and then participated in activities that revealed our strengths. I learned there is no definite definition of a leader; a leader could be anyone who puts in the effort. From this experience, I think being a leader means being there for your team and participating while also guiding.

I want to thank my co-workers and managers for welcoming and guiding me. I loved how cooperative everyone was. Working with the human resources department helped me understand collaboration and the value of teamwork. I chose to work at Methodist Healthcare Ministries because of the face-to-face experience. I liked that I wasn’t just ‘behind the scenes.’ I actually had the chance to engage with professionals and feel like I was a part of the team. I enjoyed my internship at Methodist Healthcare Ministries, I learned a lot, and they had so much to offer.

Moving forward, I’d like to continue my education and become a registered nurse. During my visits to Wesley Health & Wellness Center, I was able to see registered nurses working with patients. After seeing those nurses, and even after learning more about the Wesley Nurse program, this internship reaffirmed my desire to work in health care so that I can one day develop a great bond with the patients I would serve.

Methodist Healthcare Ministries assists Hurricane Harvey relief efforts and donates $100,000 to Rio Texas Conference’s Disaster Response Fund

Methodist Healthcare Ministries of South Texas, Inc. – a private, faith-based not-for-profit with headquarters in Bexar County and programs in 74 South Texas counties (including those severely impacted by Hurricane Harvey) – has donated $100,000 to the Rio Texas Conference's Disaster Response Fund. Beyond the donation to the Rio Texas Conference, Methodist Healthcare Ministries has also deployed health care staff, supplies and other resources to the effort.

Methodist Healthcare Ministries' 74-county service area mirrors the same geographical area of the Rio Texas Conference of The United Methodist Church. The donation will assist the Rio Texas Conference's Disaster Response Committee, comprised of trained early response teams equipped to assist local communities after a disaster. Assistance includes expert advice to help communities with immediate needs or recovery plans; distribution of cleanup kits and health kits, volunteer recruitment, home repair, and spiritual and emotional care. The committee works closely with the United Methodist Committee on Relief (UMCOR) and Voluntary Organizations Active in Disaster (VOAD).

"The Rio Texas Conference has been a critical partner to us in serving the unmet health care needs of communities that were already in distress before the disaster," said Knoulton. "The Church has had, and will continue to have, an important role in healing the communities impacted by the devastation."

Robert Schnase, Bishop of the Rio Texas Annual Conference, stated, "The Rio Texas Conference deeply appreciates the generosity and compassion of Methodist Healthcare Ministries as expressed in this donation. I look forward to our continued cooperation."

Methodist Healthcare Ministries also directed an additional sum of $11,000 to its Wesley Nurse program for hurricane relief efforts to 11 churches. The following United Methodist churches received $1,000 each: Victoria, Goliad, Flower Bluff, Sinton, Corpus Christi, Rockport, Karnes City, New Braunfels, Boerne, Del Rio, Uvalde.

Relief efforts in South Texas include:

  • Medical, dental, behavioral and spiritual health care, as well as nursing and case management, at shelters in Bexar, Kerr, Uvalde, La Salle, Nueces, Val Verde, Travis, Kleberg, San Patricio, Aransas, Jim Wells, Goliad, Victoria, Jackson, Gonzales, Calhoun, Bastrop and Caldwell counties.
  • Direct health care services by physicians, nurses and behavioral health staff from Methodist Healthcare Ministries' Wesley Health & Wellness Center, Bishop Ernest T. Dixon, Jr. Clinic and School Based Health Centers. Transportation to the clinics is also offered.
  • Donations of durable medical equipment and health care supplies (walkers, canes, etc.)
  • Connecting families, assessing patients and addressing health care needs through our Wesley Nurse program. Nearly 30 Methodist Healthcare Ministries' regional staff members, including Wesley Nurses and Community Counselors who work directly out of United Methodist churches, have been on the ground and will continue to support community recovery efforts in various South Texas counties.
  • Medication assistance as needed.
  • Working alongside the Rio Texas Conference of the United Methodist Church to understand where short- and long-term resources need to be focused.
  • Working with relief organizations and case managers on-site at hurricane relief locations to determine how we can help to transition those needing ongoing care into our network, as appropriate.

Methodist Healthcare Ministries extends thoughts and prayers to all who have been impacted by Hurricane Harvey, especially patients and clients who may have been injured or whose homes may have been damaged during the storms. Methodist Healthcare Ministries is also grateful to staff members working hard to help those in need in affected areas, especially those helping others despite damage to their own homes.

For more information about Methodist Healthcare Ministries visit www.mhm.org. For more on the Rio Texas Conference and their disaster response, visit https://riotexas.org/harvey.

Inclement Weather Update, Hurricane Harvey

Sunday, Aug. 27 4:00 p.m. – All San Antonio and surrounding area operations will open for regular business hours tomorrow, Monday, August 28.

All appointments originally scheduled at Bishop Ernest T. Dixon, Jr. Clinic for Monday, Aug. 28 and Tuesday, Aug. 29 will be moved to Wesley Health & Wellness Center. For questions, please call Wesley Health & Wellness Center at (210) 922-6922.

Our thoughts and prayers are with all who have been impacted by the hurricane, especially patients/clients and team members whose families may have been injured or homes damaged during the storms.

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Friday, Aug. 25 2:00 p.m. – In preparation for heavy rains and possible flooding due to Hurricane Harvey, all of our San Antonio area locations (Wesley Health & Wellness Center; Bishop Ernest T. Dixon, Jr. Clinic; School Based Health Center at Krueger Elementary; School Based Health Center at Schertz Elementary and our corporate headquarters) will close at 3:00 p.m. Arrangements will be made to reschedule afternoon appointments.

All appointments originally scheduled at Bishop Ernest T. Dixon, Jr. Clinic for Monday, Aug. 28 and Tuesday, Aug. 29 will be moved to Wesley Health & Wellness Center. For questions, please call Wesley Health & Wellness Center at (210) 922-6922.

The safety of our patients, clients and team members is of utmost importance. Visit this webpage for the latest updates. Please take note of your local news station for the latest weather updates to ensure you and your family stay safe.

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Thursday, Aug. 24 7:00 p.m. – The safety of our patients, clients, and team members – throughout all of our 74-county service area – is important to us. As Hurricane Harvey makes its way to South Texas, it is likely that San Antonio will also experience severe weather and flooding.

In anticipation of inclement weather, all appointments originally scheduled at Bishop Ernest T. Dixon, Jr. Clinic for Friday, Aug. 25 will be moved to Wesley Health & Wellness Center. For questions, call (800) 959-6673.

Please take note of your local news station for the latest weather updates to ensure you and your family stay safe.

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Jaime Wesoloski

President & Chief Executive Officer

Jaime Wesolowski is the President and Chief Executive Officer at Methodist Healthcare Ministries. A healthcare executive with three decades of leadership experience, Jaime is responsible for the overall governance and direction of Methodist Healthcare Ministries. Jaime earned his Master’s Degree in Healthcare Administration from Xavier University, and his Bachelor’s of Science from Indiana University in Healthcare Administration. As a cancer survivor, Jaime is a staunch supporter of the American Cancer Society. He serves as Chair of the American Cancer Society’s South Texas Area board of directors and he was appointed as Chair to the recently created South Region Advisory Cabinet, covering eight states from Arizona through Alabama. Jaime believes his personal experience as a cancer survivor has given him more defined insight and compassion to the physical, emotional, and spiritual needs of patients and their families.