Enhancing Patient Experience
Methodist Healthcare Ministries is excited to bring you a new, simple, and secure way to manage your care. With our new platform, you can:
- Receive appointment reminders right on your phone.
- Fill out forms online before your visit for a faster check-in.
- Stay connected by texting directly with your care team.
- COMING SOON! Reschedule appointments quickly—no waiting on hold.
This page offers important information about our new patient-care platform, including the enhancements we're making to better serve you, what changes to expect, and answers to frequently asked questions.
Note: Before you can read a secure message with the new platform, you will be asked for your first name, last name, and birthday. This helps ensure the message is really for you and protect your security.
Navigating Luma
View the videos below for a step-by-step guide on how to use Luma.
Video guide:
0:30
2:12
0:30
Frequently Asked Questions
We’re moving to a new platform, called Luma, for you to experience a new and easy way to stay connected with your care.
Q: What is Luma?
A: Luma helps you get messages from your care team. You can get reminders, forms, and updates by text message.
Q: Do I need to download an app?
A: No. You don’t need to download anything. Luma works with normal text messages.
Q: Will I get reminders for my visits?
A: Yes! Luma will send you reminders before your appointment so you don’t forget.
Q: Can I reply to the messages?
A: Yes. You can text back to confirm your visit or ask simple questions.
Q: Is my information safe?
A: Yes. Luma keeps your health information private and secure.
Q: Will this change how I see my doctor or nurse?
A: No. You will still see your doctor or nurse the same way. Luma just helps with messages and reminders.
Q: Can I stop the messages?
A: Yes. You can reply “STOP” at any time to stop messages.
Q: What kind of messages will I get?
A: You may get messages about your next appointment, forms to fill out, or health tips.
Q: Will Luma work in Spanish?
A: Yes. You can get messages in English or Spanish.
Q: Who can I call if I need help?
A: You can call your clinic if you have questions about your messages.
Q: Why are we changing?
A: We are moving to a new tool called Luma. It will make it easier for you to get text reminders, forms, and updates—all in one place.
Q: What does this mean for me?
A: You will start getting messages from Luma. Messages may include reminders and forms before your appointment.
Q: Do I need to do anything?
A: No. You don’t need to download anything or create a new account. Luma works with regular text messages.
Q: Will I still get reminders for my visits?
A: Yes! You will keep getting reminders for your appointments.
Q: Why do I see a page asking for my name and birthday?
A: This helps ensure the message is really for you and protects your security.
Q: What do I need to do?
A: Type your first name, last name, and birthday, then check the box that says “I’m not a robot.” Tap Sign In to open your message.
Q: Do I need a username or password?
A: No. You don’t need a username or password. Just use your name and birthday each time you open a message.
Q: Is this page safe?
A: Yes. The page is secure and protects your health information. Only you can open your message.
Q: What if I can’t open the message?
A: If you have trouble opening your message, call your clinic for help.
